Refund policy

Returns & Refunds

We want you to be happy with your Frosty Boy Surf Club order. If something isn't quite right, we're happy to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, items must be unworn, unwashed, and in their original condition. You'll also need your order number or proof of purchase.

To start a return, contact us at hello@frostyboysurfclub.com with your order number and the item you'd like to return. We'll provide you with return instructions.

Please do not send items back without contacting us first.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, misprinted, or incorrect. Original shipping charges are non-refundable.

Once your return has been received and approved, we'll issue a refund to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or credit card company.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at hello@frostyboysurfclub.com within 30 days of delivery. Include your order number and a photo showing the issue, and we'll make it right.

Exchanges

We don't currently offer direct exchanges. If you'd like a different size, color, or item, you can return your original purchase and place a new order.

Final Sale Items

Items marked as final sale are not eligible for return unless they arrive damaged, defective, misprinted, or incorrect.

Questions?

If you have any questions about a return or your order, contact us at hello@frostyboysurfclub.com